Is the front desk really made of rope?
Indeed it is. We commissioned a New York artist named Orly Genger to create the one-of-a-kind desk in our lobby. Famous for her huge “Red, Yellow & Blue” installation in Madison Square Park, Genger hand-knots discarded rope to create her sculptures, and we’re thrilled to have her work showcased here. Now on to other questions you may have about the hotel...
General
Has Kimpton Updated their cleaning practices and amenities?
We’ve enhanced our cleaning protocols to help ensure that our hotels, restaurants and bars continue to be safe welcoming spaces for everyone. Read more about Kimpton's Approach to Clean here.
Do you allow smoking on property? In the rooms?
Our hotel is 100% non-smoking
How much do you charge for high speed/wifi internet access?
Whether you're plugged in or not, IHG® One Rewards members get complimentary high-speed access during every stay.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
Yes. Our fitness center is open 24/7 and is equipped with a Peloton bike, free weights, treadmills, ellipticals, jump ropes, and more. Every room also has a Kimpton yoga mat that guests can use throughout their stay.
Do you offer room service? What are the hours?
Yes. Room service is available 24-hours with a light bites menus available after 10pm.
Do you have a business center?
We do not have a business center however our front desk team is available to assist with business services like faxing, printing, and copying.
Do you have a pool?
Yes, we have a rooftop pool that is open seasonally.
Do you have a spa? What are the hours?
Woodhouse Spa is a 4,000-square-foot spa adjacent to our hotel. Open Monday - Saturday from 9AM-7PM and Sunday from 9AM-6PM
Can I earn rewards for stays at Kimpton Hotels?
Every time you stay at Kimpton, you’re now part of the extended IHG® family. As an IHG® One Rewards member, you can earn and redeem points in more ways than ever. Join Now.
Do you offer Breast Milk storage for parents? Can I arrange a milk-safe fridge during my stay?
As part of our On-Demand Family Fridge program, guests can have one of our dedicated Mini Me Milk Fridges delivered to their room as a complimentary service, just by asking the front desk. The fridges allow parents to store milk while staying with us, at the temperature required by the CDC.
Transportation/Directions
How do I get to the Hotel?
Please visit our Map + Directions page.
What are your cross streets?
Broadway between 20th and 21st
Do you have onsite parking? How much is parking? Is it included in my room rate?
Valet Parking
- Valet parking is available daily 7:00 a.m. - 11:00 p.m. There is no overnight valet service with self-parking only between 11:00 p.m. and 7:00 a.m.
- Valet rate is $50 + tax per night for standard size vehicles. Available number of valet parking spots is limited on a nightly basis – availability cannot be guaranteed.
- Valet parking is $60 + tax per night for oversized vehicles (examples of oversized vehicles are: Ford F150 & larger trucks, Ford Expedition and Cadillac Escalade SUVs)
Self Parking
- $45 + tax per night.
- In/out privileges with validation sticker.
Parking is not included in room rates with the exception of specific packages.
Do you offer free shuttle service from the airport?
No, a taxi or ride-share are the best available options
Do you have electric vehicle (EV) charging stations?
Yes. Electric vehicle charging stations are available for guests in our parking garage.
Reservations
Will your rooms allow rollaways/cribs/playards? Is there a charge?
Yes. $20 per rollaway; cribs/playards are complimentary
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
If you made a reservation using a non Kimpton website please contact your service provider directly to make modifications to your reservation.
What forms of payment are accepted to pay for my room?
A valid credit card is required to check into the hotel. Payments in cash, by credit card, gift cards, or travelers check (personal checks are NOT accepted) are accepted at check out.
What is the minimum age requirement to check in to the room?
Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.
What is your cancellation/deposit policy?
Reservations must be canceled at least 48 hours prior to your arrival date, 6pm local hotel time to avoid a one night's room and tax charge to your credit card.
Is my ID/passport required at check in?
A valid government issued photo ID is required at the time of check in.
Do you have connecting rooms?
Yes
Do you have ADA rooms?
Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here. To find out more about our accessible rooms, click here.
Do you have an early departure fee?
The hotel may charge an early departure fee up to one night's room and tax.
Pets
Are pets allowed? Are there restrictions for weight, height or types?
The hotel is pet friendly and there are no pet restrictions.
Do you have pet free rooms for those with allergies?
Yes. Guests may request a pet free room.
Do you have pet sitting or dog walking services?
Our guest services team can assist you with making arrangements through local pet partners for pet services including but not limited to pet sitting and dog walking.
How far do you have to walk to take your pet out?
There a number of greenspaces within a 5-minute walk of the property
Concierge
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Please contact any member of our guest services team for concierge related requests.
Meetings
How do I book a meeting?
For meeting + event inquiry, please contact us at sales@aertsonhotel.com
How can I create a unique atmosphere during my meeting?
Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
Need more information about booking a meeting at a Kimpton Hotel?
Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Email our sales team at sales@aertsonhotel.com or visit Kimpton Meetings for more information.
How can I book a wedding at a Kimpton Hotel?
Let us help you plan your perfect wedding, please visit Kimpton Weddings or email our sales team at sales@aertsonhotel.com for more information.